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Store Policy & Customer Care

Custom Creations EK is a personalised laser engraving and gifts business based in East Kilbride, 

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About Us

We provide bespoke laser engraving and personalised gift services for individuals, businesses, and events across East Kilbride, Glasgow, and Central Scotland. We offer convenient collection from you , local delivery, and direct communication for all custom orders.

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Payment Methods

We accept the following payment methods:

• Credit/Debit Cards (Visa, Mastercard, American Express)

• PayPal

• Offline Payments (email us for bank transfer details or collection payment options)

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All payments are processed securely through Wix.com's PCI-DSS compliant payment gateway.

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How to Contact Us​

Email: info@customcreationsek.co.uk

Address (for written correspondence only - we have reactive dogs!):

12 Hunters Grove, Calderwood, East Kilbride, G74 3HZ

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Opening Hours:​

• Monday – Friday: 9am – 5pm

• Saturday: 9am – 5pm

• Sunday: Closed​

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We aim to respond to all enquiries within 24 working hours. For custom orders and design queries, please allow up to 48 hours for a detailed response.

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Custom Orders & Design Proofs

All custom engraving and personalised items are made to your specific requirements. Once you've placed an order, we'll send you a design proof for approval before production begins. Please review this carefully—any changes requested after proof approval may incur additional charges or delays.

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What Information Do We Collect?

We collect information necessary to process your order (name, address, email, payment details). For details on how we handle and protect your personal data, please see our [Privacy Policy] 

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How Can I Contact You About My Order?

For order queries, payment issues, or concerns, please email info@customcreationsek.co.uk or voicemail [ ].

Changes to This Policy

We may update this Store Policy from time to time. Changes will be posted on this page and take effect immediately. Please check back regularly for updates.